Refund policy

Returns

We accept return requests within 30 days after delivery for items that are unopened, in original packaging, and in the same condition received. A 30% restocking fee applies to approved returns.

Before sending anything back, email info@millsgeneration.com with your order number, the item(s), quantity, and reason for the return. We will provide return authorization and instructions. Returns sent without authorization cannot be accepted.

Unless a product is defective or there was an order-processing error, customers are responsible for return shipping.

Product-specific terms

Some supplier-direct, made-to-order, oversized, or final-sale products have product-specific shipping, return, and warranty terms shown on their product page. Where stated, those product-specific terms apply.

Damaged or incorrect items

Please inspect your order upon delivery. Report damaged, defective, or incorrect items within 30 days of delivery and include photos of both the item and its packaging.

Cancellations

Orders may be cancelled within 24 hours of placement. After 24 hours, cancellation requests are not guaranteed and may be denied if order processing, fulfillment, or shipment has begun. Once an order has shipped, it cannot be cancelled. Refused or returned shipments are subject to this return policy.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.