Shipping policy

Order processing

Mills Generation works with supplier partners to fulfill many orders. Processing and dispatch time vary by product, supplier availability, and delivery destination. We will send a shipping confirmation when your order ships.

Delivery estimates

Estimated delivery timing varies by product, carrier, supplier availability, and destination. Any delivery estimate shown on a product page is an estimate only and is not guaranteed. Please wait for shipment confirmation before scheduling installation, labor, or related services.

Freight and delivery

Oversized or supplier-direct orders may ship by freight carrier. Any applicable freight charge, residential-delivery service, delivery requirements, or product-specific shipping terms are shown on the product page, at checkout, or confirmed before fulfillment. Unless otherwise stated, freight deliveries are curbside only. Inside delivery, assembly, and installation are not included.

Delivery access

Customers are responsible for confirming that the delivery location is accessible for the selected product and carrier. Additional charges or delays may apply for missed appointments, address changes, remote areas, limited access, or special delivery requirements.

Damaged shipments

Please inspect your delivery promptly and report any damage, defect, or incorrect item to info@millsgeneration.com with photos of the item and its packaging. We will coordinate the appropriate resolution with the supplier or carrier.

Questions

For shipping questions, contact info@millsgeneration.com.